Open Letter to a Healthcare CEO

Healthcare Chief Executive Officer

Dear Healthcare CEO:

Use Tools of the Toyota Production System

Toyota averages about $280,000 net profit per employee. They have a culture of winning. Toyota cars achieved the top 10 of 15 spots of cars that have traveled 150,000 miles and had one owner over 15 years.

Seek Healthcare System Perfection
  • Certainly, march towards perfection at a rate of 11 ideas a year by each employee,
    • Subsequently, all these ideas move you in management defined direction,
    • Toyota will not expand to a new plant unless they have a critical mass of employees that know this procedure,
    • no competitor will ever catch Toyota, and
    • Your culture changes to one of winning.
Implement Pull wherever possible to increase process speed and adopt Lean Six Sigma to:
  • Above all, increase process velocity,
  • Decrease process costs, and
  • Lastly, improve process quality.

Success metrics are reported periodically to management,

Strive for a Malcolm Baldrige Award

The 6+ Sigma Toyota Production System gives you the tools needed to achieve a Malcolm Baldrige Award (indicating the realization of Operational Excellence, a competitive advantage).

In Summary

Your organization no longer worries about the competition but welcomes them. Your System will get stronger year after year. Subsequently, the Toyota Production System is a 6+ Sigma System and there’s no reason your Healthcare Organization cannot strive for that level of performance. Constantly improve and get all employees engaged, focus on patients which thereby supports doctors and insurance companies, remove the waste for fat from your Healthcare System, change the culture to one of winning, create operational excellence, and increase margins. Think about making progress towards a Malcolm Baldrige Award (indicating the realization of Operational Excellence, a competitive advantage). The above list is but a short summary of how your future Healthcare Organization will function. The time to start is now.


Jim FitzGerald

Lean Six Sigma Master Black Belt


Apply the Tools of The Six Sigma Toyota Production System to Business.

Build Your Six Sigma Business System.