Open Letter to a Healthcare CEO

Healthcare Chief Executive Officer

Dear Healthcare CEO:

Firstly, let me paint a picture of your Healthcare System after implementing the expertise of the Toyota Production System. The advantages of a maniacal  focus on processes:

  • Direct everyone in the organization towards success,
  • The Healthcare Organization focuses on the value they produce,
  • All smaller but often purchased items can be put into a double bin system to decrease inventory costs and increase availability,
  • Seek Perfection:
    1. Certainly, march ahead at a rate of about 1 idea a month,
    2. Focus ideas in management defined direction,
    3. Toyota will not expand to a new plant unless they have a critical mass of employees that know this procedure,
    4. This is how come no competitor will ever catch Toyota, and
    5. Your culture changes to one of winning.
  • Implement Pull wherever possible to increase process speed,
  • Adopt Lean Six Sigma to:
    1. Above all increase process velocity,
    2. Decrease process costs, and
    3. Lastly, increase process quality.
  • Success metrics will be periodically reported to management,
  • All small but often purchased items are put into a double bin system, and
  • Your organization no longer worries about the competition but welcomes them. Your System will get stronger year after year.

The Toyota Production System is a 6+ Sigma System and there’s no reason how come your Healthcare Organization cannot strive for that level of performance also. The above list is but a short summary of how your future Healthcare Organization will function.


Jim FitzGerald

Lean Six Sigma Master Black Belt


Apply the Tools of The Six Sigma Toyota Production System to Business.

Build Your Six Sigma Business System.