Open Letter to a Business CEO

Business Chief Executive Officer

Dear Business CEO:

Some Benefits of the Toyota Production System

Let me paint a picture of your future organization after implementing the expertise of the Toyota Production System. The advantages of a maniacal  focus on processes:

  • Above all, everyone in the organization is directed toward success,
  • Subsequently, the Business System focuses on the value produced,
  • $280,000 net income per employee, and
  • A winning culture.
Seek Perfection:
  1. Seek Perfection:
    1. Consequently, improve at a rate of 11 ideas per employee per year,
    2. All ideas are directed in a management-defined direction,
    3. Toyota will not expand to a new plant unless they have a critical mass of employees that know this procedure,
    4. This is how come no competitor will ever catch Toyota, and
    5. Subsequently, your culture changes to one of winning.
  • Everyone on the service or product line becomes a quality inspector through the use of andon:
    1. Use the andon method to stop the system when a defect is detected,,
    1. Toyota still receives about 800 andon stops per year per manufacturing plant,
    2. Toyota has a strategy to minimize the impact of stoppages.
  • Suppliers work to create a Just-in-Time system where they can decrease your costs,
  • All smaller but often purchased items are put into a double bin system. This decreases inventory costs and increases availability,
  • Pull is implemented wherever possible to increase process speed and minimize inventory waste,
  • Above all, implement Lean Six Sigma to:
    1. Increase process velocity,
    2. Decrease process costs, and
    3. Increase process quality.
  • Report Success Metrics to management, and
  • Your organization no longer worries about the competition but welcomes them. Your System will get stronger year after year.
In Summary

The Toyota Production System is a 6+ Sigma System and there’s no reason how come your Business Organization cannot strive for that level of performance. This will position you to receive a Malcolm Baldrige Award (indicating the realization of Operational Excellence, a competitive advantage). The above list is but a short summary of how your future Business Organization will function. The time to start is now.


Jim FitzGerald

Lean Six Sigma Master Black Belt


Apply the Tools of The Six Sigma Toyota Production System to Business.

Build Your Six Sigma Business System.