Government Improvement means Delivering Operational Excellence for Government Customers
Above all Government Improvement means Operational Excellence thereby increasing service delivery, integration with Suppliers, customer relationships, and also, constantly striving for perfection. Therefore, increase Operational Excellence by operating your Government System like the Toyota System.
For example, Toyota keeps 2 hours of inventory in stock from their suppliers. That is called Just-in-Time. Meanwhile keeping extra inventory means that you have paid for something, you are not using. Toyota works very closely with their suppliers so that their operations are integrated and lean.
Government Improvement Through Implementation of The Toyota Production System Benefits include:
- FIRSTLY, A CONSTANT ERADICATION OF FAT OR WHAT LEAN SIX SIGMA CALLS WASTE.
- CREATE UNIQUE VALUE THROUGH OPERATIONAL EXCELLENCE.
- LIKEWISE FOCUS ON VALUE ADDED
- CONSTANT DEFECT REMOVAL.
- IF POSSIBLE, “PULL” WHERE POSSIBLE.
- WHOLE COMPANY QUEST FOR PERFECTION.
- SUBSEQUENTLY CREATING A CORPORATE CULTURE OF GREATNESS.
- DIRECTION TO EXCELLENCE BY GUIDING PRINCIPLES.
- STRATEGIC SUPPLIERS DECREASE COSTS, YEAR OVER YEAR.
Government Improvement Attaining Operational Excellence:
The 25 Step Plan to Government Improvement and Greatness
Consequently, It’s Time for the Government to Charge in the 21’st Century with Excellence. The Toyota Production System creates Operational Excellence. Though the following list seems simple, it is not. However, this is the path to Government Improvement and Operational Excellence:
- Develope Operating Principles
- Identify Value
- Map Value Streams
- Subsequently, Create Flow
- Establish Pull
- In Addition, Seek Perfection
Government Improvement Conclusion
Once that you have Profound Knowledge of your processes and you are managing by Value Stream, you have taken the first step to achieve Greatness. This focuses on the value you deliver to your customer whether it’s a constituent or another government agency. This gives you Profound Knowledge of every process in your Governmental System. This allows you to focus on process improvement in areas that improve system performance.
Operational Excellence. This means using everyone in your government system to march towards Perfection:
- Collecting about one idea a month from everyone in your agency, and
- Every idea collected is directed towards agency system improvement.
The Toyota Production System is powerful, use it to Power your New Government System.