Open Letter to a Government Secretary

Open Letter to a Government Secretary

Dear Secretary:

Firstly, let me paint a picture of your future organization after implementing the expertise of the Toyota Production System. The advantages of a maniacal  focus on processes:

  • Above all, everyone in the Government System is directed toward success,
  • Consequently, the Government System focuses on the value they produce,
  • Firstly, everyone on the service or product line becomes a quality inspector through the use of andon:
    1. andon is the stoppage of a system when a defect is detected,
    2. Continuously remove defects,
    3. Toyota still receives about 800 andon stops per year per manufacturing plant,
    4. Toyota has a strategy to minimize the impact of stoppages.
  • Suppliers work to create a just-in-time system where they can decrease your costs,
  • All smaller but often purchased items can be put into a double bin system to decrease inventory costs and increase availability,
  • The Government System Seeks Perfection:
    1. At a rate of about 1 idea a month,
    2. Management defines the direction of all ideas,
    3. Toyota will not expand to a new plant unless they have a critical mass of employees that know this procedure,
    4. This is how come no competitor will ever catch Toyota, and
    5. Your culture improves to one of winning.
  • Implement the Pull methodology wherever possible. It increases process speed and minimizes inventory waste,
  • Consequently, the Government System implements Lean Six Sigma to:
    1. Certainly, increase process velocity,
    2. Decrease process costs, and
    3. Increase process quality.
  • Success metrics are periodically reported to management, and
  • Your organization no longer worries about the competition but welcomes them. Your System will get stronger year after year.

The Toyota Production System is a 6+ Sigma System and there’s no reason how come your Government System cannot strive for that level of performance. The above list is but a short summary of how your future Government System will function.


Jim FitzGerald

Lean Six Sigma Master Black Belt


Apply the Tools of The 6+ Sigma Toyota Production System to the Government System